FAQ

HOW TO BUY AND PROCESS AN ORDER

DO I HAVE TO HAVE AN ACCOUNT TO PROCESS AN ORDER?

No, but we recommend that you register with GOLDBERRY JOYAS so that you can place your orders more easily and receive special promotions.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

You just have to follow the instructions found in the following link "Reset my Password", and enter your email address. Then, you will receive an email to reset your password.

HOW CAN I RECEIVE EMAILS WITH THE NEWS FROM GOLDBERRY JOYAS?

If you want to receive our news, trends and exclusive promotions, send us your email address in the "Receive Our Mails" section, located at the bottom of our page.

HOW CAN I PROCESS AN ORDER ON YOUR WEBSITE?

Placing an order at GOLDBERRY JOYAS is very easy:

Select the pieces you want to buy in the different categories or through the search engine.
Select the desired size or variant of your item and click "Add to Cart" or instant checkout with PayPal. Once you have finished adding items, go to your shopping cart and proceed with the processing of your order in the button "Finish Order".
Access your account, if you haven't already. If you do not have an account at GOLDBERRY JOYAS, just enter your email address or a phone number to continue.
Enter your address and payment information and select a shipping method to complete your order. If you have a discount code, enter it in the box and click "Use". Once your order is confirmed, it will be carefully prepared and shipped to you. We will make sure to keep you up to date every step of the way.

CAN I PLACE AN ORDER BY PHONE?

We can process your orders through the website, through our social networks or send a WhatsApp message to 6141514071 and we will gladly support you if you have any questions about how to place your order.

WHERE CAN I FIND ADVICE ON SIZING AND FITTING THE PIECES?

Click on Size Guide , on each item page.

If you still have questions, one of our representatives will kindly help you if you need it. Communicate through our social networks or send a WhatsApp message to 6141514071. Please remember to give them the name of the model, which you will find on the page of each article.

for

PRICES AND PAYMENTS IN GOLDBERRY JOYAS

for

WHAT CURRENCIES CAN I BUY IN?

The GOLDBERRY JOYAS online store processes payments in Mexican pesos (MXN) and US dollars (USD). Our store accepts national and international cards and PayPal.

WHEN WILL THE CHARGE BE CHARGED ON MY CARD?

If you pay with a debit card or PayPal, GOLDBERRY JOYAS will charge the fee at the time your order is processed. If you pay by credit card, the charge will be charged in full once your order is ready to be shipped, so your bank or card issuer will reflect it on your account immediately.

WHAT ARE THE PAYMENT METHODS THAT PAYPAL ACCEPTS?

Visa
MasterCard
American Express
PayPal
ID
Pagaflex

WILL MY PERSONAL DATA REMAIN PRIVATE?

We guarantee that all your personal data will remain private and confidential, and that we will never release your information without your prior authorization

for

AVAILABILITY AND AUTHENTICITY OF THE PRODUCTS

for

WILL THEY BE MY SIZE AGAIN?

At GOLDBERRY JOYAS, we will do our best to have your size available again, however, it varies according to the model and material you chose.

CAN I RESERVE AN ITEM TO PURCHASE IT LATER?

At GOLDBERRY JOYAS, we seek to offer the right opportunity to purchase our most in-demand styles and, as items are often limited, reservations are not available. Therefore, when you save a product in your shopping bag, it does not mean that you are reserving it.

ARE THE ITEMS GOLDBERRY JEWELS SELLS AUTHENTIC?

All our products are 100% authentic, made by ourselves or through one of our national and international suppliers.

HOW WILL MY ORDER BE PACKAGED?

Your order will be carefully packed in a GOLDBERRY JOYAS protection box to ensure that it reaches you in excellent condition. Additional brand items, such as protective bags, will be included.

for

SHIPPING, TAXES AND FEES

for

HOW MUCH WILL I PAY FOR SHIPPING?

SHIPPING TYPE	BUSINESS DAYS TO DESTINATION	COST
Standard shipping	3-5 business days	$ 150.00 MXN

* These prices apply only for packages smaller than 1kg or dimensions smaller than 12 x 20 cm. In the event that the package exceeds these measures, we will contact you, the shipment will be quoted and the difference will have to be covered.

DO YOU MAKE DELIVERIES ON THE SAME DAY?

Yes, if you selected the branch pickup option and placed your order within customer service hours, otherwise it will not be possible.

WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK THE DELIVERY?

Once your order details are confirmed, your item will be carefully prepared and shipped within a maximum of 2 business days. Standard delivery normally takes 5-7 business days after dispatch, but it all depends on the destination and selected shipping method.

We will keep you updated with information about the shipment and its estimated delivery date.

CAN I PICK UP MY ORDER IN THE STORE?

If you live in the city of Chihuahua, you can pick up your order directly at the store. Once you are processing your order, select the "Pick-up at CUU branch" option in the shipping section. Once your order is confirmed, you will receive a notification when it is ready to be picked up.

WILL I HAVE TO PAY TAXES?

All our prices include VAT (value added tax).

for

RETURNS AND REFUNDS

for

WHAT IS YOUR RETURN POLICY?

At GOLDBERRY JOYAS, we only have merchandise exchanges, as long as it meets the necessary requirements

for

WARRANTIES AND DEFECTS

for

WHAT GUARANTEES DO YOUR PRODUCTS HAVE FOR DEFECTS OR DAMAGES?

All our products have a 30-day guarantee from the date of receipt of the Order Confirmation in the following aspects:

- Factory defects: In order to make the warranty valid, s will evaluate the possibility of repair according to the type of product.

I WANT TO VALIDATE MY WARRANTY, WHAT DO I HAVE TO DO?

To make the warranty valid, you will have to follow the following steps:

In GOLDBERRY JOYAS store.
Visit our branch in Chihuahua and the store staff will assess your situation and give you an estimated delivery time in case it can be repaired. They will contact you once the piece is ready.

Returns via parcel.
You can do it while it is within the period of 30 calendar days after the date of the Order Confirmation. It will be necessary for you to contact us in order to assess your situation and if approved you must send your piece to our branch in Chihuahua and cover all the necessary shipping costs.